Mahmoud Sabobeh

IT System Administrator

- Configured and installed network devices including firewalls, switches, routers, and access points (AP). - Prepared and configured new devices (laptops, workstations, servers, printers, IP telephony), including installing drivers, applications, and upgrading hardware & software (HP, Dell, Lenovo). - Deployed and managed fully virtual environments using Microsoft Hyper-V and VMware, ensuring high availability, fault tolerance, and system efficiency. - Created, managed, and monitored cloud services, virtual machines, storage, networking, backup, and databases. - Performed backup and recovery operations for customers with different environments such as Hyper-V and VMware. - Designed, planned, and implemented Office 365 solutions, ensuring seamless integration and productivity. - Configured high availability solutions, including network load balancing (NLB), DHCP failover/load balancing. - Implemented and managed security solutions by configuring FortiGate, Sophos, pfSense Firewalls, creating policies, enabling security features, VPN configurations, and intrusion prevention systems (IPS). - Monitored systems and networks, ensuring optimal performance, identifying potential issues, and resolving connectivity, configuration, and performance problems. - Provided security solutions to protect the organization from various attack vectors, such as botnets, malware, unpatched OS/software, VM/cloud vulnerabilities, internal users, and social networking threats. - Managed Acronis Tenant for cybersecurity, backup, DR, and DLP, diagnosing and resolving technical issues. - Configured and supported IP Telephony systems (Avaya), improving communication reliability. - Provided timely and effective customer support via remote access, and on-site, ensuring high levels of customer satisfaction. - Worked closely with technical teams and departments to resolve complex issues and maintain smooth operations. - Developed methods, procedures, and training sessions for operations and systems to enhance work efficiency. - Continuously learned and stayed up to date with the latest products, industry trends, and best practices to provide top-notch support and innovative solutions.

- Managed user accounts, devices, permissions, groups, policies, and domains using Active Directory, ensuring proper access control and system management. - Provided remote and on-site support for end users, ensuring smooth operation and resolving issues efficiently. - Managed backups, antivirus solutions, and device monitoring, ensuring data protection and system security. - Troubleshot hardware, software, and network issues, including resolving connectivity problems and ensuring system reliability. - Performed Windows build migrations and upgrades using SCCM, ensuring timely deployment of updates and patches. - Prepared and configured new devices (workstations, laptops, IP telephony, printers, projectors, docking stations), ensuring proper installation of hardware and software. - Installed, configured, and maintained MS 365 apps, Cybereason sensors (ESIM), FortiClient (Antivirus), and Commvault (backup) on devices to ensure security and data integrity. - Configured and supported Polycom IP Telephony with MS Teams, ensuring seamless communication solutions. - Analyzed and resolved network issues (L1 support), including checking connection, DNS, IP assignments, and troubleshooting. - Utilized diagnostic tools such as Hiren’s Boot, Ventoy, Rufus, and SDI for OS installations, driver updates, and troubleshooting. - Tracked and logged support cases using a ticketing system, ensuring issues are documented and resolved efficiently. - Managed IP and non-IP printers, including access card configurations, firmware upgrades, toner replacement, troubleshooting, and IP management.

- Set up new workstations by installing and configuring both software and hardware to ensure proper system functionality. - Data recovery for both SSD and HDD storage using specialized tools and hardware fixes. - Offering cloud services for businesses as a backup solution, ensuring secure data storage and disaster recovery. - Configured RIS system on Windows Server 2016, ensuring seamless operation of imaging systems in healthcare environments. - Set up specialist radiation picture displays in hospitals, supporting the medical imaging process for accurate diagnostics.

- Facilitating training sessions on civic engagement skills through innovation and technology. - Assisting local community in filling more than 500 community needs surveys. - Training youth participants on how to create community initiatives based on community needs. - Training in the innovation and technology kit (EBot 8 Pro). - Using “EBot Blockly” software and dealing with the soft sensors, as a trainer preparing sessions Data entry using Impact Atlas software.

Upskilling Program in Computer Networks (360 hours)